11- François Chartrand @Headspace - How to design user-friendly and business effective cancellation process
d.MBA
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Do You Have a Customer Experience Team?
Litebeth: We had been collecting some data, but a lot of it was very old. And the look on the customer experience team when you actually asked them for their input and for insights on un how something might inform a project you're working on, me, they were more than happy to share. So that was con of the starting point, an the inspiration e coldnot understand why is it happening? Yes. But just to stay on this point, litebeth, did you get a emales and conversation between the customers support and customers, or was it kind of with a, you know, just percentages offuses that canceled because of different reasons? Ye, a
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