The Key Lessons Learned From the Eight-Year Journey

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Ship Bob has been building ship Bob for eight years now and start up years eight years is somewhat of an eternity. I think one of the key lessons that we've taken away over the last eight years is to have utmost transparency with your team and clients, he says. Ship Bob shares his favorite memories from a difficult time in Shopify's growth as they tried to become profitable or raise funds. He also talks about what it was like being able to help these entrepreneurs grow their business so much through e-commerce.

In Episode #138, we explore building and scaling a fulfillment business with handcrafted algorithms. We’re joined by Jivko Bojinov, ShipBob’s Co-Founder. We cover the challenges of a fulfillment business, ShipBob’s custom warehouse algorithms, and the importance of transparency with staff and customers alike.

“Ultimately, transparency to your customers is extremely important, no matter how difficult it is to display.” — Jivko Bojinov

EPISODE GUIDE (LINKS, QUOTES, NOTES, AND BOOKS MENTIONED)

https://www.danielscrivner.com/notes/shipbob-jivko-bojinov

FULL TEXT TRANSCRIPT

https://www.danielscrivner.com/notes/shipbob-jivko-bojinov-transcript

CHAPTERS

This episode is our definitive guide to building and scaling a fulfillment business with handcrafted algorithms. In it we cover:

(00:00:00) – Introduction
(00:01:40) – The origin and scaling of ShipBob
(00:06:38) – Meeting customers at their pain points
(00:10:56) – The challenges of a fulfillment business
(00:15:04) – Expanding from ShipBob warehouses to partner locations
(00:24:28) – Custom software for scaling ShipBob
(00:33:18) – ShipBob’s algorithms for stowing, picking, and packaging
(00:43:06) – Strategic projects within the fulfillment space
(00:51:53) – The importance of transparency with staff customers alike

ABOUT SHIPBOB

Jivko Bojinov played professional tennis before co-founding ShipBob with Dhruv Saxena and Divey Gulati in 2014. Jivko is currently the Senior Vice President of Strategic Projects at ShipBob. And over the last eight years, he's led the development and launch of almost every major strategic initiative at ShipBob, from their transition from owning their own fulfillment centers, to developing an asset like partner network of fulfillment centers, to the launch of affordable two day shipping for all of ShipBob's customers.

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Learn timeless lessons on work and life from iconic founders, world-renown investors, and bestselling authors. Outlier Academy is the forever school for those chasing greatness. Past guests include Gokul Rajaram of DoorDash, Scott Belsky of Benchmark and Adobe, Joey Krug of Pantera Capital, Mark Sisson of Primal Kitchen, Luke Gromen of The Forest for the Trees, and Brian Scudamore of 1-800-GOT-JUNK.

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