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#326 - IAM in 2025 with Martin Kuppinger

Identity at the Center

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AI's Evolution in Identity Management

This chapter examines the transformative role of AI in identity management and customer service, focusing on the introduction of the chatbot 'Martin' and its implications for SaaS models. It discusses the reliability of AI in medical diagnosis compared to human oversight and Microsoft's advancements in identity security. As the conversation progresses, the need for innovative AI solutions for access management is highlighted, particularly as we approach 2025 and the complexities of identity interactions.

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