2min chapter

The Peter Attia Drive cover image

#146 - Guy Winch, Ph.D.: Emotional first aid and how to treat psychological injuries

The Peter Attia Drive

CHAPTER

The Hidden Cost of Complaining

The book is about the psychology of complaining, and how it can be used for good or bad. The author found that 95% of people who have a customer's service complaint with a product don't voice it even though they're very upset. They fear that it will be too difficult and too time consuming and too aggravating to do that instead. When you tell 16 people about how you were wronged, and you don't do anything about it, you're going to feel like a victim. You're going to feeling powerless, because that's the story you're telling. Here's a story of my getting aggravated and not being able to doing anything about it. Is the subtext of

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