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231 Gap Selling by Keenan

The Marketing Book Podcast

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The Cornerstones of the Whole Gap Selling Approach

A sales person needs to understand first and foremost a physical and literal environment. You want to know the root cause of why the problems exist in the first place, which acts as the conduit to be able to solve them. Using the pill example, are you married or are you single? Well the minute I find that out, that changes the environment if you're single versus married. Are you kids that don't you have kids? Are you 90 years old? Are you 30 years old? All of those non-judgmental factual elements dictate and set context for the sale.

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