In this episode of Work’s Not Working… Let’s Fix It!, Siân Harrington sits down with Tom Kegode – former People & Places Culture Transformation Lead at Lloyds Banking Group – to challenge one of the most overused ideas in corporate life: transformation.

Despite the slide decks, the roadmaps and the change programmes most organisations aren’t actually transforming. They’re stuck in cycles of exhaustion, over-promising and initiative-fatigue. Tom argues that the real fix lies somewhere very different: evolution.

Across his career – from innovation teams to workforce design to hybrid work strategy –Tom has learned that change doesn’t happen through grand programmes. It happens through curiosity, co-creation and short, sharp experiments that shift how people work in the real world. And sometimes it starts as simply as walking into an executive meeting in a green Adidas track top and a baseball cap – his signature signal of “friendly disruption” designed to open up new conversations.

In this episode, we explore:

Why the idea of “transformation” gives leaders false confidence
How evolution reduces burnout, boosts wellbeing and creates psychological safety
What Tom learned from redesigning Lloyds’ hybrid model – including why the first iteration didn’t work
How “unboxing your week” helps people use office time intentionally
Why learning cultures aren’t built through hours-tracking but through collective, experiential learning
The real lever for culture change: co-creation, agency and protected learning time
What Kenya’s young, optimistic workforce taught Tom about adaptability and the future of work
Why curiosity is a muscle that anyone – at any stage – can build

Whether you’re leading a transformation programme, navigating hybrid work or simply trying to make change stick inside a large organisation, this episode offers practical insight into how work actually evolves and how leaders can make that evolution faster, healthier and more human.

Interested in insights about people leadership, HR and the future of work?
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