Navigating the Integration of AI in Dealership Operations

This chapter examines the role of AI in enhancing productivity within the Business Development Center of a dealership. It discusses the necessity of employee training to effectively utilize AI while addressing concerns about job displacement and the vital need for adaptability in the workforce.

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Today I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more.

This episode is brought to you by:

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01:00 How did upbringing shape Daniel?