How to Talk to Your Manager About a Process That's Broken

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Heather: Let's just say a customer is complaining about a process. Heather: I need to go and talk to a few different departments and maybe even like my manager to see what we can do. She says, "I think part of it is just that like you come to us and you say something to me" And she asks the boss if he would be willing to look into this more fully in the next 72 hours.

Heather Younger shares the simple steps anyone can take to help others feel heard and valued.

— YOU’LL LEARN —

1) Why others feel like we aren't listening—even when we are

2) The wrong and right way to paraphrase what you heard

3) How to keep your patience when things get heated

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— ABOUT HEATHER —

Heather R. Younger is the founder and CEO of Employee Fanatix. She is an international keynote speaker, host of the “Leadership with Heart” podcast, and a workplace culture, employee engagement and diversity, equity and inclusion consultant. Heather has a law degree from the University of Colorado Boulder. She is the best-selling author of The 7 Intuitive Laws of Employee Loyalty and The Art of Caring Leadership.

• Book: The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

• LinkedIn: Heather Younger

— RESOURCES MENTIONED IN THE SHOW —

• Book: Developing the Leader Within You by John Maxwell

— THANK YOU SPONSORS! —

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