E292 | How AI Is Rewriting the Customer Success Playbook: Lessons from 600+ CS Teams
CHURN FM
00:00
Intro
This chapter explores the essential functions of customer success managers (CSMs) in helping customers derive maximum value from products, likening their role to that of Sherpas guiding climbers. It highlights the significance of customer success in the subscription economy, focusing on strategies to minimize churn and boost retention.
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