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7min chapter
AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Empowering Support Teams with AI Insights
This chapter emphasizes the role of support teams in content creation and the impact of user advocacy on effective content management. It also discusses the pivotal role of AI tools in managing rapid growth in customer volume and enhancing the understanding of customer pain points.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode