"I want us to be able to have you show up on some piece of shit pair of headphones, have a little thing that pops up and says, hey, couldn't help noticing you're looking at AirPods Max. Would you consider perhaps something that is not heavy? And that sounds better," he said. "That's something that we would absolutely pursue." He added: "Their site is utterly unnavigable now. I don't know if that's a word and I don't care".

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