Why hire internally first

Swati explains cost, ramp benefits, and retention reasons to prioritize internal mobility over external hires.

Play episode from 05:10

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Episode notes

Most account managers are chasing career growth, but few stop to ask whether their next opportunity might already be within reach.

Alex Raymond talks with Swati Garg, the founder and CEO of Melo Associates, about what hiring managers are prioritizing right now, and what many candidates are getting wrong. What skills actually stand out in a crowded field? How do you show you’re ready for more responsibility? And why are so many companies missing the mark by defaulting to external hires?

Swati shares what’s shifting in the job market, including the rising demand for strategic thinking, stronger negotiation chops, and real fluency with tools powered by AI. She also breaks down why internal promotions aren’t just cost-effective, they’re often the best way to keep top performers engaged and growing.

If you’ve been stuck thinking the only next step is people management, this episode offers a broader view. Swati talks through alternative paths like CS operations, enablement, and even product or marketing roles, reminding us that knowing your customer deeply is a competitive edge across teams. She also gives practical advice for anyone on the job hunt: be intentional, do your prep, and stop treating the interview like a one-way evaluation.

Whether you’re hiring or exploring your next move, this is a smart, honest look at how to grow your career without losing momentum.

Episode Breakdown:

00:00 Career Growth in Account Management

02:53 Current Job Market for Customer Success and Account Managers

05:10 Hiring Internally vs. Externally

07:39 The Importance of Internal Talent Retention

08:59 Evolving Roles in Customer Success

12:29 Must-Have Skills for Account Managers

16:05 The Importance of Business Acumen

17:42 Navigating Job Searches and Maintaining Morale

24:10 Career Progression Paths for Account Managers

28:00 Exploring Non-Linear Career Paths