At first, Stacey and her team lost revenue in users. The narrowing of the task categories also caused a downturn in business. But over time, the new system yielded happier users. It's a stunning example of what happens when you allow a human cloud to be human.
You may think that to scale you need to cut humans out of the equation. The opposite is true. You can harness the power of the “human cloud” to solve almost any problem — as long as you keep the word “human” in the equation. That’s what former TaskRabbit CEO Stacy Brown-Philpot champions for this community of people who work with each other, teach each other, and continually learn from each other.
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