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2min chapter
Jay Nathan’s Take on CS
Gain Grow Retain
How to Measure the Success of Your Customer Success Team
What are you measuring the success of a Cs organization against in terms of specific quantifiable parameters? Great question. I can tell you how we do it right now, specifically. What we wanted to do going into this year is really give our our customer success teams something that they could control directly. There's so many other factors in a renewal,. That they have zero control over.
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