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How Do You Create Demand for Cloud CRM?
Mark Banyoff: How do you reinvent an established category and create something new? He says there's a Massive dynamic switch when you actually put the the data in the cloud, right? "You're not going to win playing their game so Challenging people to to think differently is very clear," he says of salesforce. The first step Is starting with the customer and understanding where are the gaps in the market,. mark banyoff said.