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June 2025

RCEM Learning

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Navigating Chaos: Patient Safety in Emergency Care

This chapter explores the complexities of managing volatile patients in emergency departments, emphasizing the need for timely decision-making and a safe environment. It discusses the importance of proper restraint techniques, the role of police liaison officers, and the necessity for de-escalation strategies to ensure both patient and staff safety. Through personal experiences, the chapter highlights effective communication and compassionate care as key components in improving patient outcomes during crises.

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