EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn
CHURN FM
00:00
Are You Trying to Measure the Impact of the Customer Success Manager?
We have just under a four thousand accounts that have dedicate customers success managers. And then within those teams, so that's our named account classic c s m model,. Those are segmented further, and so you have three different groupings within that that that's here as well. The engagement team is new as of march fifteenth, so we'restill looking o to gather data base line for that team as well.
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