19min chapter

Unthinkable with Jay Acunzo cover image

Signature Stories: Michael Bungay Stanier

Unthinkable with Jay Acunzo

CHAPTER

Keystone Conversations and the Importance of Human-to-Human Relationships

The speakers discuss the concept of keystone conversations and their significance in fostering good working relationships. They share a personal story about facilitating a conversation between their parents during their father's final week of life to highlight the emotional aspect of these conversations and emphasize the human-to-human nature of working relationships. The chapter also explores the approach to sharing personal stories in books and the importance of engaging the audience.

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