A Geek Leader Podcast - inspiring technical and creative leaders around the world cover image

AGL 047: The Leadership Journey with Jim Holmes

A Geek Leader Podcast - inspiring technical and creative leaders around the world

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Is There a Real Problem if We Don't Fix It Now?

I've worked help desk as well in that odd career. I've done the telephone support. So many delivery teams have zero interaction with those help desk folks and they don't understand the impacts of their decisions. As Developers are delivery people we're rarely on the front line of the wrath of the customers when we get it wrong But you go sit inside that support groups Office for a day or two. I guarantee you'll have a different view on How you deliver software.

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