Managing medications shouldn’t be this hard. For millions of people, it’s a daily struggle—juggling prescriptions from multiple doctors, refilling at different pharmacies, and trying to keep track of what to take and when. Copays are confusing, refill schedules don’t align, and the stress of managing it all often falls on caregivers. This isn’t just an inconvenience—it’s a crisis. Missed doses, medication errors, and the sheer administrative burden can lead to worse health outcomes and unnecessary stress for families.
This is the problem Laura Jensen has spent her career tackling. Laura is the Director of Manufacturer & Provider Business Development at Amazon, where she worked to make pharmacy care more transparent, affordable, and accessible. Her journey began at PillPack, where she helped pioneer a model that brought the best of long-term care pharmacy into the homes of everyday patients. At Amazon Pharmacy, she built on that foundation to create a seamless, patient-centered experience that leverages technology to simplify medication management.
She continues to drive innovation in healthcare, building on her deep expertise and passion for patient advocacy.
In this episode, Laura shares her journey from PillPack to Amazon Pharmacy, the challenges of rebuilding pharmacy systems from the ground up, and her vision for a future where accessing medications is as easy as clicking “buy now.” She also opens up about how her upbringing as the daughter of a nurse shaped her perspective on healthcare and why patient advocacy is at the heart of everything she does.
This is a conversation about innovation, empathy, and the power of technology to transform lives. Whether you’re a healthcare professional, a caregiver, or someone who’s ever struggled to manage medications, Laura’s insights will inspire you.
Do you have thoughts on this episode or suggestions for future guests? We’d love to hear from you. Email us at hello@rosenmaninstitute.org.
