Getting To Yes by Roger Fisher | Audiobook Summary
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How to Negotiate Effectively
Negotiation is all about communicating to reach an agreement. People misunderstand one another all the time because they're too busy planning their own responses or both sides are simply misinterpreting each other's messages. The best way to deal with people problems is to prevent them from arising in the first place. Try to build a relationship in advance before the negotiations, as it's much easier to deal with someone you know than a complete stranger.
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