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5min chapter
Scaling CS with Dan Ennis from Monday.com
Gain Grow Retain
Summarizing Customer Accounts and Being Data-Driven in Scaling CS
This chapter explores the advantages of using customer briefs for meeting preparation and the importance of product knowledge in customer interactions. It also discusses the role of being data-driven in scaling customer success programs and using data to inform content creation.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode