70% of the emal sounds like my personality, how i would just talk to you right now. 30% should sound just like what's your customer's head and that's when it comes down to using the words that they're actually using. Write down a list of all the things you hear your audience say over and over again. Number five, hit them right in the heart with your ompener. What i mean is that you want to make this emal all about them, the reader, subscriber.

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