How Do You Bring That Knowledge Into Your Data Day?

i run a riding school called right of passage and people seem to love it, and the business is really successful. We just get a bunch of qualitative feedback through the zoom chat that we just curate baybe emales that people send. And then at the end of every cohort, will, who i talked about earlier, and i, sit down and we say, what are our priorities here? What aren't our priorities here?" "We ignore 95 % of refund requests in terms of having conversations with them," he says. 'It's not designed for scale when you have 350 or 400 students'