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The Importance of Empathy in the Workplace
The word empathy, I think, has like become kind of this like weird thing that everyone wants to run around and yell and scream about. That's ultimately what it is, right? It's like, if I put myself in the seat of the people who are going to have the hardest problem in accessing our technology, and I'm able to solve it for them. But, but also it's not just the technology, right? Like one of the other pieces that's really interesting is when you're dealing with employees being paid.