Agile Digital Transformation cover image

Andrew Walker - Digital transformation in manufacturing and distribution

Agile Digital Transformation

CHAPTER

The Usability of Cloud Technology Platforms

It's the customer experience that's kind of the main differentiating factor. The client really needs to spend time with an organization like us, is to think about what we call the user's journey and making it as seamless as possible. It could be a whole e commerce shopping experience, check out, a shopping cart experience. Useabilityis important, but adoption, frustration, drop off, all these things you want to mitigate in it.

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