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Andrew Walker - Digital transformation in manufacturing and distribution
Agile Digital Transformation
The Usability of Cloud Technology Platforms
It's the customer experience that's kind of the main differentiating factor. The client really needs to spend time with an organization like us, is to think about what we call the user's journey and making it as seamless as possible. It could be a whole e commerce shopping experience, check out, a shopping cart experience. Useabilityis important, but adoption, frustration, drop off, all these things you want to mitigate in it.
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