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99. Rethinks: How to Handle Challenging Conversations
Think Fast Talk Smart: Communication Techniques
How to Manage Emotions in Communication Situations
"I look at feedback as really an invitation to problem solve," she says. "What I really like is it also strips out some of the emotion, which leads to my next question about what thoughts and advice do you have on how to manage the emotions that we often feel when we find ourselves in challenging communication situations?"
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