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21min chapter
DOP 269: Using Human Centered Computing in Platform Engineering
DevOps Paradox
Importance of User-Centric Design in Platform Engineering
The chapter emphasizes the significance of adjusting feedback approaches based on user scale, drawing insights from YouTube and public transportation projects. It discusses the benefits of informal conversations and serendipitous moments for user insights, transitioning to the speaker's role in easing daily tasks for developers at Dynatrace. The conversation delves into the complexities of platform engineering for internal users, focusing on the balance between standardization and personalization to ensure user-friendly platforms.
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