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204 Sales Differentiation by Lee Salz

The Marketing Book Podcast

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Are You Happy or Are You Satisfied?

In the book, i walked through this strategy around, are you happy or satisfied? That's a question that you oppose to them because they're not synonyms. And what they'll say back to you is, well, what's the difference? Oh, welh, now we're in conversationa step of progress. We're happy about this. The door has been geore just a little bit. Well, i guess you could probably annoy them every three months and call back and see if anything changed, which is best. Non't going to work either. Right?

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