Watching the English: The Hidden Rules of British Behavior

I was in 13 emergency rooms before the age of 13, and many after that. I didn't keep up one for one after that point in my life. There is a wonderful book out there, it's called Watching the English,. The Hidden Rules of British Behavior. It's very light-hearted because we're talking about the behavior of the English. In one chapter she talks about what we call queue jumping, what Americans would describe as cutting in line. She said that when they sent someone in to cut in line, say to an ATM, and they'd say put in their card and enter their code, and then they turned around and said, oh, I'm sorry, is there