Getting Your Customer's Attention Into Your Product

As your service has become a regular part of you customer's work routine, unless they are te really needed, customers will ask less and less for new features. Get a fiel for the acceptance of desire for self service in your customer base. In the beginning, you can respond to every support quiy yourself because you just have a couple of customers. But once you scale, more of your support will shift towards more tyncronous and self helped solutions.