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2min chapter
Faking Your Emotions at Work
WorkLife with Adam Grant
Introduction
Stephanie set a company record for the longest customer call ever at zappos, and i'd wager one of the longest ever anywhere. Customer service calls are so often about dealing with people's negative emotions, but stephane turned a mundane call into a source of positive emotions. And that is ridiculously hard work. I'm adam grant, and this is work life, my podcast with ted. I study how to make work not suck.
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