Becca: I don't care how much on the outside a robot can like move their eyebrows and stuff like that it's never going to have genuine empathy for humans ever. Tron: That concerns me because it's you know over time I think we may start to be convinced that they are but it's just it's not true soYeah I was so impressed with your ability to synthesize information quite well in this interview. Becca: It's easier in conversations as in a design team is that it's just easier to say users yeah and that doesn't mean we have to feel above them. She says if somebody feels a designer is feeling like an overlord over a user because they
Becca Kennedy teaches us how to do UX research on a budget. She encourages newer designers to demonstrate their problem-solving superpowers by redesigning sub-par experiences they use regularly. She reminds us that users are human before they’re users. She also shows us how we can have anything in life we want, if we will just help others get what they want.
- Becca's Tattoo's Origin Story (5:31)
- Why Psychology? (6:26)
- What is Human Factors? (11:43)
- How do we find research subjects? (24:06)
- The Law of Diminishing Returns (31:16)
- Awkward Testing Story (32:57)
- Design Superpower (39:14)
- Design Kryptonite (40:48)
- Coping with Imposter Syndrome (44:49)
- UX Superhero Name (49:10)
- Should we Call Them Users? (53:45)
- Fights for Users (56:33)
- Habit of Success (59:11)
- Invincible Resource (61:54)
- Recommended Book (63:54)
- Best Advice (66:09)
- Contact Info (70:07)
Check out the detailed show notes including mentioned links, transcript and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/054
This episode is brought to you by Adobe, makers of XD. Try it free at userdefenders.com/xd