Outro

Measuring customer value is hard. That’s exactly why 56% of companies still avoid it.

But here’s the uncomfortable truth: not measuring value is even harder.

No evidence at renewal.

No clear signal on how your customer is really tracking.

No way to onboard a new decision maker with confidence.

In Customer Success, there’s no easy path. There’s only a choice between two types of hard.

In this Growth Pill, I break down why the teams that win long term choose the hard that compounds.

Hope is not a strategy. Data is.