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How to Think Like a Brand and Not a Bank

Banking Transformed with Jim Marous

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The Importance of a Brand

A great brand has a sense of that emotional kind of halo that sits around them, which isn't measurable, but it can be felt. Consumers want that that warm feeling that says, i'm safe no matter what brand their talk about. So where should a bank or credit union start? I mean, at the end of the day, your book is a wealth of information. It's like a text book that you want to read. You get inspired by it,. But at the end you're going, ok, i want to do something. What'll i do now?

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