Navigating Conflict: Strategies for Effective Resolution in Teams

Steven T. Collis, author of Habits of a Peacemaker: 10 Habits to Change Our Potentially Toxic Conversations into Healthy Dialogues, shares strategies to turn potentially toxic conversations into healthy dialogues. His approach includes embracing intellectual humility, asking sincere questions, assuming the best in others, and resisting the need for personal validation. Productive dialogue prioritizes mutual respect and understanding over persuasion, even in the face of significant disagreements.