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16min chapter
Sam Altman: Customer love is all you need
Masters of Scale
Cultivating Passion Over Numbers
This chapter emphasizes the importance of nurturing a dedicated user base instead of focusing on sheer user numbers. It explores the journey of entrepreneurs navigating the startup landscape, including reflections on early experiences with Y Combinator and the significance of authentic connections with customers. The narrative juxtaposes passion-driven growth, evidenced by the success of unique products like the Cronut, against traditional marketing strategies.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode