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341. Are You in the Right Seat Doing the Right Things? with Mark Lloyd
The ONE Thing
The 20 % Hat That Makes the Most Difference
Customer service is number one. We have to make sure we return that phone call within a certain amont of time. It's real easy to get inundated on e specially if you're on the phone. But what about the risk of kind of going from males to social media if the phone's not in your hand? And that risk minimizes, diminishes. So, i mean, it's just a matter of setting up priorities to setting up more structurebut we didn't get a whole lot of push back by about it.
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