2min chapter

The Side Hustle Show cover image

424: How I Sold 64,000 Pounds of Onions Online: A Creative Drop Shipping Case Study

The Side Hustle Show

CHAPTER

Do You Have Phone Numbers?

I didn't have a phone number for the first three seasons. And then i realized how important that conversation was to the customer. There are some days i get more orders over the phone than i do through the web site. I'm trying to figure out some other unique ways. Maybe callonly if they can schedule times to talk, that might help me. These are hard to find customers, so i don't want to outsource that.

00:00
Speaker 1
Now,
Speaker 2
aside from the paid search, the c o taking great care of the customers that you do have, so they become repeat customers. Anything else that's worked on the marketing front here? Did
Speaker 1
you mention phone calls? And that's an old school method that a lot of folks just overlook. I listen, i overlooked it for the first three seasons. I didn't have a phone number. And i've a a domainor friend that had a phone number, and he mentioned it in some form that i was in. And at that point, els i gas ce, put a phone number on the sight and see see what happens. And there are some days i get more orders over the phone than i do through the web site.
Speaker 2
Oh, interesting. O, like ol shot. How many did i lose this first three years by not having it? And
Speaker 1
then i realized how important that conversation was to the customer. A lot of em are trying to make sure ispe selling the genuine, authentic fidalia onion. And so they'll grill me with questions, where are you located? When do you plant those seeds? What do you do afterwards? Ok, a, you seem like the realo, ok, let's try a tenbount box. Can you just do it over the phone for me? Sure. I'll type it all in for if you want me to, i'll sow phone number. That was surprising, and i've had to manage it, cause you can get overwhelmed with phone calls. And i like baby and these customers, i try my best to answer the calls. And if i miss em, my old voice mill says, i call. I call everybody back. So bear with me. We're a farm, and if you bear with us, sometimes i get back to em the same day. Sometimes it's the day after. But i'm trying to figure out some other unique ways. Maybe callonly if they can schedule times to talk, that might help me. These are hard to find customers, so i don't want to outsource that. I talk to my customers, and especially new customers thatare trying this for the first time. No and taking care of them, cause that allows us to grow. If they get a great experience and then they have a great onion, then it's game over. It's got that game over. But it's i've a a high likelihood of getting that customer to come back and reorder, and then they'll share us with their friends. That happens a lot as well. And it's fun to see it grow that way and to have these relationships. Ihave the ust o know, these voice relationships. I recognize people's voices every year.

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