MBA1872 Lessons Learned After COVID Killed My Conference + Free Ride Friday
The $100 MBA Show
00:00
How to Be Transparent When Things Go Wrong
"I want to make sure that they know that i got their back and that, youow, there are some options i'm looking at," she said. "They were like, hay, we totally get it. They're all launch manures ... these things happen." The resort's policy would not allow a refund for those who couldn't fly in or out during the lock-down. 'It makes it super clear to people. Tounderstand, all right, these are our options'
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Transcript
