A stranger on the street who I met while walking my dog resolved the problem for me. The man did two things and that simple little interaction with me first he showed he cared at a personal level. It wasn't it didn't mean that he had to know my birthday or my members of my family's names or anything like that all he had to do was say I can see you really love that dog but then he didn't let his concern for hurting my feelings prevent him from warning me about making a big mistake. He said it's not mean it's clear and the light changed and he walked off leaving me with words to live by.
Kim Scott: Radical Candor
Kim Scott is a co-founder of Candor, Inc. She has been an advisor at Dropbox, Kurbo, Qualtrics, ReelGoodApp, Rolltape, Shyp, Twitter, and several other Silicon Valley companies. She is the author of the book Radical Candor: Be a Kickass Boss without Losing your Humanity*.
Key Points
Show you care at a personal level.
You can’t build a relationship that’s not personal.
In order to care personally for someone, you have to bring your whole self, not just your “business” persona.
Sometimes we get so focused on the work that we forget there’s actually a person doing the work.
Begin by soliciting feedback, not by giving it.
To get feedback, come up with a go-to question like “Is there anything I could do or stop doing that would make it easier to work with me?”
Resources Mentioned
Radical Candor* by Kim Scott
Radical Candor podcast
Book Notes
Download my highlights from Radical Candor in PDF format (free membership required).
Related Episodes
Start With Why, with Simon Sinek (episode 223)
How to Manage Abrasive Leaders, with Sharone Bar-David (episode 290)
How to Get the Ideal Team Player, with Patrick Lencioni (episode 301)
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