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401 The Brand Positioning Workbook by Ulli Appelbaum

The Marketing Book Podcast

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Do You Have a Customer Experience Strategy?

Douglas Rushkoff: Identifying an enemy can be very effective to position your brand against something, rather than for something. He says that some companies are reluctant to want to do that but it's a very powerful strategy.Rushkoff also talks about the importance of design and engineering in customer experience.

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