How to Deceive Your Clients

"It's time for your magic trick to disappear. Oh all right here we can take a hand." "I think actually my biggest takeaway from this is deceiving your clients," she says. 'That's always what gets in your way. You want to do the right thing and the clients don't understand why you want to do it' She adds that there are so many different interfaces and platforms to design for so many processes it's messy.