UC Analytics: A Pocketbook Concept

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The point of use, the user interface is actively in the moment. UC analytics is really important to me. We're watching what people are searching for and who's searching for it. So I can see that captains in District 6 are really interested in safety right now. And there's this thing that people just should know. Well, guess what? People don't know, right? It's our job to guide them and make them aware.

With a broad background in the Oil, Water, Healthcare, Finance and Emergency Management industries, Stuart French is author of the www.DeltaKnowledge.net blog, and currently the Head of Knowledge Management at Country Fire Authority in Melbourne, Australia and Chair of the AFAC Knowledge, Innovation & Research Utilisation Network (KIRUN). Stuart combines 25 years of professional experience with a Masters of Knowledge Management (KM) to help companies with expertise identification & management, collaboration, organizational learning and knowledge systems to improve their performance and resilience to change. His research on wikis and knowledge cultures led to a fascination with complexity theory which he now enjoys teaching to various organizations and universities so they can bridge the gap between corporate strategy and service excellence. He continues to serve the KM community as co-host of the Knowledge Management Leadership forum in Melbourne Victoria and is honored to be the Australia delegate at the KM Global Network.