The How of Business - How to start, run & grow a small business. cover image

461 – Improve Attention to Detail with Chris Denny

The How of Business - How to start, run & grow a small business.

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Do You Know How to Improve Your Customer Service?

In the book, you talk about how one of your employees was unable to create client-ready work. You say that he needed more attention to detail and focus on details. How did you come to this realization? Well, I went down a rabbit hole when it came to human resources. It's all systems thinking and being process oriented,. And so I just really kind of went down the rabbit hole.

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