In this episode, I delve into the often frustrating topic of handling member refunds.
Listen in as I explore the importance of a fair and generous refund policy, the concept of risk reversal, and why it can be beneficial despite the occasional setbacks.
I also share insights on managing the emotional side of facing refunds and how to maintain a positive outlook.
In this episode:
- Why is it important to have a fair and generous refund policy for your membership?
- What is risk reversal, and how does it help in reducing customer reluctance?
- How can you mentally cope with the frustration and disappointment of handling refund requests?
- What are some practical steps for managing refunds effectively, including delegating them to a team member?
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