SaaStr 681: Scaling to $5B with Cockroach Labs' CEO Spencer Kimball's Formula for Sustained Growth and Resilience
The Official SaaStr Podcast: SaaS | Founders | Investors
00:00
The Importance of Owning Customer Success
The biggest aspect of the series C and beyond is to really own your customer's success. You need to get them successful with your product before it's actually revenue, especially before it's recurring revenue. Engineering is another common area where customer success is horribly underrepresented. And then last, certainly not least, as the founders, CEO, you need to avoid getting buried in the increasing complexity of scaling the organization.
Transcript
Play full episode
