Conversation starter: A chat about our groundbreaking new AI chatbot
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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What's the Biggest Advantage of a Bot?
We're working on building like settings to enable people to like control their level of comfort. So we've done a lot of work to kind of to use the large language model to use it to like be conversational, but to constrain it only giving information that's in an actual help center article that you can update and edit. And so that was a major design goal for us is to kind of try and make this bot trustworthy. We think that we have something that really good because you get that sort of artificial intelligence piece, you get real-world intelligence from bots. It's not going to go and start having random conversations with end users or anything like that. But we are very
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