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Chris Voss is a former FBI lead hostage negotiator, bestselling author, and the world’s leading expert on high-stakes persuasion and negotiation. With over two decades of experience resolving international kidnappings and crises, he founded The Black Swan Group to teach business leaders, entrepreneurs, and professionals how to leverage tactical empathy and strategic communication to win negotiations. His book, Never Split the Difference, has become a global phenomenon, revolutionizing deal-making and sales strategies across industries. A sought-after speaker and masterclass instructor, Voss equips audiences with practical, game-changing negotiation tactics that drive success in business and life.
➡️ Show Links
https://www.instagram.com/thefbinegotiator/
https://twitter.com/fbinegotiator/
https://www.linkedin.com/in/christophervoss/
➡️ Books
https://www.amazon.com/Empathy-Understanding-Business-Chris-Voss/dp/B0CNF6J4G8/
https://www.amazon.com/Full-Fee-Agent-Estate-Professional/dp/B0C7LLG9WT/
https://www.amazon.com/Never-Split-Difference-audiobook/dp/B01COR1GM2/
➡️ Podcast Sponsors
Hubspot - https://hubspot.com/
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My First Million Podcast - https://www.mfmpod.com
Tailor Brands - https://www.tailorbrands.com/podcast35
FreshBooks - https://www.freshbooks.com/pricing-offer/
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➡️ Talking Points
00:00 - Intro
02:14 - What’s New with Chris Voss?
05:33 - The #1 Topic Chris Gets Asked About
09:40 - Why People Still Get Negotiation Wrong
17:06 - The Truth About Win-Win Deals
21:44 - Sponsor Break
24:36 - Signs of a Good (or Bad) Business Partner
27:21 - Why Smart People Make Bad Decisions
29:30 - How to Use Empathy for Business Success
36:03 - The Biggest Misconception About Ethical Empathy
37:45 - Why Chris Avoids Calling Lies ‘Lies’
41:31 - Spotting Fake Yes’s & Lies in Negotiations
43:21 - Sponsor Break
47:18 - Should You Keep a Liar in Your Circle?
49:31 - How to Negotiate with a Narcissist
54:51 - Setting Boundaries with Strangers in Deals
56:36 - Can Tech Replace Human Negotiation?
1:02:12 - Chris Voss’ #1 Lesson for His Kids
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