Scale #1 - How to be customer centric in a high growth environment
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Shift to Customer-Centric Business Models
This chapter explores the transition of business models towards a customer-centric approach, particularly highlighting the shift from B2B to B2H. It features successful examples of companies like Amazon and Influative, showcasing the critical role of customer feedback in enhancing business growth.
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